Data Privacy Policy
Your privacy is important to us at Smooth Cloud Build
Information We Collect
When you reach out for corporate floral arrangements or gift services, we collect information you provide willingly. This includes your name, company name, email, phone, delivery addresses, and your specific floral requirements. We also gather payment details when placing orders, though processing is securely handled by our payment partners.
For our corporate clients, we might gather extra business details like company registration information, preferred delivery timelines, and budget needs to tailor our service to your business.
Our site automatically gathers certain technical data when visited. This includes your IP address, browser type, device details, and how you browse our site. We use this information to enhance site performance and to understand how clients discover our services.
How We Use Your Information
We primarily use your personal data to fulfill floral orders and deliver top-notch customer service. This covers processing orders, coordinating deliveries, crafting custom arrangements according to your specifications, and communicating about your service requirements.
We also utilize information to enhance our services and the website experience. This helps us identify which corporate floral offerings are most valuable to clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
Smooth Cloud Build respects your privacy and does not sell your personal data to third parties. We only share information as needed to deliver our services or when legally required.
We may disclose necessary information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may disclose data when required by law, a court order, or government request. We may also share it to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost care and deploy suitable technical and organizational safeguards to guard it. This includes secure storage of data, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it travels between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services are granted access to customer data.
Although we implement robust security measures, no online transmission method is entirely risk-free. We continuously enhance our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may be entitled to access, correct, delete, or limit how your personal information is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting requirements
- Website analytics data: two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to improve your browsing experience and to understand how visitors engage with our site. Cookies assist us in remembering your preferences and evaluating website performance.
You can manage cookie settings via your browser preferences. Note that turning off certain cookies may impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Smooth Cloud Build and our site. We are not accountable for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy periodically to reflect changes in our practices, offerings, or legal requirements. When major changes occur, we will adjust the "Last Updated" timestamp near the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Smooth Cloud Build Privacy Team
Floral Court, 7 Rose Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.